Aprill EnrightWhat are the benefits of a knowledge management system?Few CEOs are aware of exactly what they are leaving on the table without a successful knowledge management system.Apr 7, 2021Apr 7, 2021
Aprill EnrightSales enablement…or knowledge managementWith the evolution of SaaS, customer success has risen to prominence, but sales enablement has become increasingly important.Dec 1, 2020Dec 1, 2020
Aprill EnrightExtending Slack with Knowledge Management —#KnowTechSlack is just one of many tools organisations rely on to keep teams in touch with each other at work, whether in an office or working…Aug 10, 2020Aug 10, 2020
Aprill EnrightThe 8 pillars of a knowledge management strategyMost organisations don’t have any kind of knowledge management strategy. You could be doing so much more with your team’s knowhow.Aug 5, 2020Aug 5, 2020
Aprill EnrightThe three types of customer supportWhen most people think of customer support, they imagine the help desk scenario in its most reactive sense, but there’s more to it than…Jul 6, 2020Jul 6, 2020
Aprill EnrightGood knowledge sharing habitsGood knowledge sharing habits are key to a kickass knowledge base and self-service success.Jun 2, 2020Jun 2, 2020
Aprill EnrightAn unused knowledge base is money left behindAn unused knowledge base is money left behindMay 5, 2020May 5, 2020
Aprill EnrightYour KCS program manager should be Jacinda ArdernThe way their Prime Minister is leading New Zealanders, right now, is exactly the kind of leadership we need from KCS Program Managers.Apr 8, 2020Apr 8, 2020
Aprill EnrightWhat happens when self-service works wellIt’s really exciting to see customer support and customer service becoming a career path of choice. In the 90s, customer service was…Jun 12, 2019Jun 12, 2019
Aprill EnrightHow Can You Make Self-Service More Useful?Regardless of your industry, a knowledge base can completely revolutionise the way your customers and employees feel about using your…May 15, 2019May 15, 2019