Aprill Enright – Medium

Aprill Enright

Aprill Enright

What are the benefits of a knowledge management system?

Few CEOs are aware of exactly what they are leaving on the table without a successful knowledge management system.

Apr 7, 2021

What are the benefits of a knowledge management system?

Apr 7, 2021

Aprill Enright

Sales enablement…or knowledge management

With the evolution of SaaS, customer success has risen to prominence, but sales enablement has become increasingly important.

Dec 1, 2020

Sales enablement…or knowledge management

Dec 1, 2020

Aprill Enright

Extending Slack with Knowledge Management —#KnowTech

Slack is just one of many tools organisations rely on to keep teams in touch with each other at work, whether in an office or working…

Aug 10, 2020

Extending Slack with Knowledge Management —#KnowTech

Aug 10, 2020

Aprill Enright

The 8 pillars of a knowledge management strategy

Most organisations don’t have any kind of knowledge management strategy. You could be doing so much more with your team’s knowhow.

Aug 5, 2020

Ancient roman pillars

Aug 5, 2020

Aprill Enright

The three types of customer support

When most people think of customer support, they imagine the help desk scenario in its most reactive sense, but there’s more to it than…

Jul 6, 2020

The three types of customer support

Jul 6, 2020

Aprill Enright

Good knowledge sharing habits

Good knowledge sharing habits are key to a kickass knowledge base and self-service success.

Jun 2, 2020

Good knowledge sharing habit are key to a kickass knowledge base

Jun 2, 2020

Aprill Enright

An unused knowledge base is money left behind

An unused knowledge base is money left behind

May 5, 2020

Launch your Zendesk Guide

May 5, 2020

Aprill Enright

Your KCS program manager should be Jacinda Ardern

The way their Prime Minister is leading New Zealanders, right now, is exactly the kind of leadership we need from KCS Program Managers.

Apr 8, 2020

Your KCS program manager should be Jacinda Ardern

Apr 8, 2020

Aprill Enright

What happens when self-service works well

It’s really exciting to see customer support and customer service becoming a career path of choice. In the 90s, customer service was…

Jun 12, 2019

What happens when self-service works well

Jun 12, 2019

Aprill Enright

How Can You Make Self-Service More Useful?

Regardless of your industry, a knowledge base can completely revolutionise the way your customers and employees feel about using your…

May 15, 2019

How Can You Make Self-Service More Useful?

May 15, 2019

Aprill Enright

Aprill Enright

Knowledge management, early-stage investor, non-executive director and creative. Available for short-term contracts and director roles.

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