Aprill Allen – Medium

Aprill Allen

What are the benefits of a knowledge management system?

Few CEOs are aware of exactly what they are leaving on the table without a successful knowledge management system.

3 min readApr 7, 2021

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What are the benefits of a knowledge management system?

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Aprill Allen

Sales enablement…or knowledge management

With the evolution of SaaS, customer success has risen to prominence, but sales enablement has become increasingly important.

3 min readDec 1, 2020

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Sales enablement…or knowledge management

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Aprill Allen

Extending Slack with Knowledge Management —#KnowTech

Slack is just one of many tools organisations rely on to keep teams in touch with each other at work, whether in an office or working…

7 min readAug 10, 2020

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Extending Slack with Knowledge Management —#KnowTech

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Aprill Allen

The 8 pillars of a knowledge management strategy

Most organisations don’t have any kind of knowledge management strategy. You could be doing so much more with your team’s knowhow.

4 min readAug 5, 2020

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Ancient roman pillars

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Aprill Allen

The three types of customer support

When most people think of customer support, they imagine the help desk scenario in its most reactive sense, but there’s more to it than…

3 min readJul 6, 2020

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The three types of customer support

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Aprill Allen

Good knowledge sharing habits

Good knowledge sharing habits are key to a kickass knowledge base and self-service success.

3 min readJun 2, 2020

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Good knowledge sharing habit are key to a kickass knowledge base

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Aprill Allen

An unused knowledge base is money left behind

An unused knowledge base is money left behind

2 min readMay 5, 2020

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Launch your Zendesk Guide

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Aprill Allen

Your KCS program manager should be Jacinda Ardern

The way their Prime Minister is leading New Zealanders, right now, is exactly the kind of leadership we need from KCS Program Managers.

3 min readApr 8, 2020

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Your KCS program manager should be Jacinda Ardern

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Aprill Allen

What happens when self-service works well

It’s really exciting to see customer support and customer service becoming a career path of choice. In the 90s, customer service was…

4 min readJun 12, 2019

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What happens when self-service works well

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Aprill Allen

How Can You Make Self-Service More Useful?

Regardless of your industry, a knowledge base can completely revolutionise the way your customers and employees feel about using your…

3 min readMay 15, 2019

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How Can You Make Self-Service More Useful?

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Aprill Allen

Aprill Allen

Knowledge management is your platform for growth | KCS adoption, training & certification | Early-stage investor & advisor | http://knowledgebird.com

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